Articles

Terms and Conditions
for Kestrel Connect, Club and Pro websites

International Students Connect

Just Connect for International Students in the UK

Terms and Conditions

Kestrel Connect – published by Kestrel Books, a division of Red Hawk Media Ltd


The Websites

Kestrel Connect, Kestrel Connect Club, Kestrel Connect Pro, Kestrel Books and Red Hawk Media Ltd cannot accept any liability resulting from actions by visitors to the websites who are acting on interpretations of information found therein. While contributors to the websites do their utmost to present accurate information, some material will be based on personal experience or observation, others' accounts, widely held views and personal opinion. In these cases the individual visitor to the website will have to use his or her judgement as to the viability or wisdom of acting on an interpretation of any information or opinion found herein.


Payment for Kestrel Connect at Kestrel Books, Red Hawk Media Ltd


We accept payment via Pay Pal.

We regret that COD is not available as a payment method.

VAT
VAT stands for Value Added Tax, and is charged on most goods and services in the European Union.
The current standard rate in the UK is 20%, for other EU member states the rate is determined by local legislation.
Orders from outside the EU orders may be subject to local taxes and customs charges.
For orders direct from Kestrel Connect at Kestrel Books Ltd there is no VAT chargeable on books. However, VAT of 20% normally applies to e-books, audio CDs, DVDs and any charged-for media delivered by electronic means.

Placing Orders
Order Online from www.kestrelconnect.co.uk
Order by telephone: + 44 (0)1656 784021
By e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
By letter: Kestrel Connect (Orders), Red Hawk Media Ltd, 2 Cwrt Isaf, Tythegston, Bridgend, CF32 0ND, Wales, UK.
Orders by telephone, email and letter may be subject to slightly longer delivery times.

Discounts
As our prices are highly competitive, discounts are not available for individual students. However, should school, college or university departments wish to purchase licences to supply substantial numbers of students with Kestrel Connect media, please send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. . We are happy to discuss to your requirements via email or telephone.

Postal Delivery Charges
Our postal delivery charges are competitive. Delivery times vary to and within countries depending on location, weight of parcel and delivery companies used. Some goods, for example books and CDs, may be posted separately to take advantage of lower rates for printed papers. For large orders or Express rates please contact us before placing your order online: This email address is being protected from spambots. You need JavaScript enabled to view it.


Post and Packaging Charges for single copies of a Kestrel Connect book
(International Students Connect or Just Connect)

United Kingdom -
£1.50

Europe - £4.00

World Zones - £5.50

Items will be dispatched within 3 working days. Delivery times – usually 3-10 working days, depending on destination.


Kestrel Connect and Kestrel Books Returns Policy

This policy applies to Kestrel Connect, at Kestrel Books, a division of Red Hawk Media Ltd, and all distribution agents. It is effective as of September 2013.

ALL RETURNS MUST BE AUTHORISED BY KESTREL CONNECT at KESTREL BOOKS, RED HAWK MEDIA LTD. UNAUTHORISED RETURNS WILL NOT BE ACCEPTED FOR CREDIT OR REPLACEMENT.

The following conditions apply:

1 All returns and replacements must be authorised by Kestrel Connect at Kestrel Books, Red Hawk Media Ltd. Unauthorised returns will not be accepted for credit. Returns or replacement requests must be made in writing.
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.. Address: Kestrel Connect (Returns), Red Hawk Media Ltd, 2 Cwrt Isaf, Tythegston, Bridgend, CF32 0ND, Wales, UK.

2 When requesting authorisation the original invoice number(s) must always be quoted. Authorisation cannot be given without this proof of purchase.

3 In some cases only the title page together with the affected pages of faulty or damaged books with a value of less than £20 need be returned. The title page must show the ISBN.

4 Faulty or damaged CDs or DVDs must be returned complete with their cases. Part sets are not acceptable and cannot be replaced or credited.

5 Returns and refunds for e-books and downloaded materials will not be made unless it is shown that an online connection between Kestrel Connect/Kestrel Books, Red Hawk Media and the client is not possible.

6 A 10% handling charge (minimum £5) may be levied on returns for which Kestrel Books, Red Hawk Media Ltd is not at fault.

7 Returns will only be authorised for goods invoiced by Kestrel Books, Red Hawk Media Ltd within the previous 6 month period.

8 Credit will not be given or replacements made for goods which are defaced in any way, for example, by the use of price or other stickers, school stamps, paper clips, folded corners, pen or pencil markings or which arrive at the Kestrel Books, Red Hawk Media Ltd premises damaged in transit as a result of inadequate packing, etc.

9 Notice of cancellations must be received by email sent to This email address is being protected from spambots. You need JavaScript enabled to view it. within 7 days of your receiving the goods. Cancellations will be accepted on the condition that the materials are returned unused and undamaged and in their original condition.

10 Returns must be sent, carriage paid, to: Returns, Kestrel Books, Red Hawk Media Ltd, 2 Cwrt Isaf, Tythegston, Bridgend, CF32 0ND, Wales, UK.
Boxes and envelopes must be marked with the reference number issued at the time of authorisation.

11 In the case of incorrect supply, goods received damaged in transit, or faulty goods, Kestrel Books, Red Hawk Media Ltd will refund the carriage cost.

12 Returned goods which do not comply with these conditions will not be credited and customers will be asked to collect them within 28 days. If they are not collected within that time Kestrel Books, Red Hawk Media Ltd reserves the right to dispose of them.

If you have any questions about our Returns, Replacements and Cancellations Policy please contact us at:
Tel: + 44 (0)1656 784021
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Address: Kestrel Books (Returns Dept), Red Hawk Media Ltd, 2 Cwrt Isaf, Tythegston, Bridgend, CF32 0ND, Wales, UK.

Privacy

Kestrel Connect, Kestrel Books and Red Hawk Media Ltd is serious about protecting your privacy. Customer information is collected through the ordering process, which tailors your requirements to the purchasing process.

We require personal information such as:

• Your name and address so that we can send your order to you.
• Your email address so that we can confirm your order and notify you of your order status.
• Your telephone number in case we need to contact you urgently regarding your order or payment.

Personal information is not disclosed to a third party, nor is it ever sold, rented or traded to any other parties.
We will only send marketing mailings via email if you have chosen this option while visiting the site, or have previously bought from us. You may 'opt-out' at any time by emailing us at This email address is being protected from spambots. You need JavaScript enabled to view it. .

To the best of our knowledge no one has ever encountered fraudulent use of their credit card, debit card or personal information as a result of buying online from Kestrel Connect, Kestrel Books or Red Hawk Media Ltd.


The Forum


While the moderators of the forum do their best to encourage and maintain a high level of discussion on the Forum, they cannot accept any responsibility for the contributions and views of individuals posting here. It is the responsibility of Forum members to question, challenge, correct or report any posts they find misleading, inaccurate or offensive.

The moderators' rules are simple.

No swearing or offensive words will be allowed. This is a Forum for members of the academic community, and the standards of the academy apply here.

Contributors must not libel or slander any individual. It is not always adequate to avoid names. Libel can occur if an individual recognises a description of him or herself. However, you may describe a situation or an experience that involves controversial behaviour by others provided you do not mention names, identify institutions or make personal references and accusations. This website is designed to address and remedy situations that cause difficulties for international students, and it helps both us and you if no libel, slander or offensive reference has been made on your part. This will help us improve the situation for you and, in some cases, resolve any grievance you may have.

If you wish to address a sensitive issue or grievance, or seek advice and guidance where mentioning one or more individuals is unavoidable, send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. and we will treat this as private and confidential. We will then do our best to advise and assist.

Kestrel Connect moderators reserve the right to remove posts and warn contributors that their posts have violated the Forum rules. The moderators will ban any contributor who persistently breaks Forum rules. In the event of a ban we will not refund any payment that previously authorised access to restricted areas of the Forum.